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Customer Care

We are committed to shipping out your goodies within 7 business days!

Once shipped, US orders take 2 - 3 days to reach your doorstep!

Have questions? Email us


How long do orders take to be processed and shipped out?

Each and every order is custom-printed and require up to 7 business days to finish. Most orders are dispatched within 5 business days or less. Shipping time is added on top of this.

What payment methods do you accept?

We accept payments by Visa, Mastercard, AfterPay and Paypal. Amex and Discover cards can be used through the Paypal guest checkout.

Can I make changes to my order?

All sales are finals. Orders cannot be canceled or changed after being placed.

Why is the discount code only applying to some items in my cart?

Please note: discount codes cannot be applied to digital products and e-gift cards.

Do you offer International shipping?

At this moment, we do offer shipping to Canada which takes 7 - 14 business days to be delivered once fulfilled. 

Do you offer expedited shipping?

At this moment, we do not offer expedited shipping. Once fulfilled, US Domestic orders take 2 to 3 business days to be delivered.

My package was marked as delivered, but I can't find it

The best course of action is to report and file the package as missing mail. Legendary Rootz is not responsible for lost, stolen, or packages confirmed to be delivered to the address entered for an order. Upon inquiry, Legendary Rootz will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

My package was returned due to an insufficient address. Can I get it reshipped?

Once orders are returned to our warehouse, address updates require a reshipment fee. Please email us and we'll be glad to help you! Please note: After 15 business days, returned items will be marked as unclaimed.

What do I do if my order is damaged?

All of our items go through quality control before being shipped out! However, If an item is defective or you received the wrong item, please email us within 7 business days of receiving the shipment with your order number, photos of the item received, and billing address.

How can I return an item?

Due to every product being fulfilled as it's ordered, we cannot offer size exchanges or refunds. However, if an item is defective or you received the wrong item, please email us at with your order number and billing address.

Why have only certain items be delivered?

Our items are often shipped from different manufactures. Please pay close attention to ship dates and email us at if your fulfillment time has passed.

Do you ship outside of the United States?

Yes, we ship worldwide! However, you may be subject to customs fees, duties or taxes in your country. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges once the package has exited the United States.

Is there anywhere I can see how the items are styled?

Yes! Connect with us on social media

Press/Stylist Enquiries

If you’d like to pull from Legendary Rootz for a client/shoot/editorial, please contact us at